Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org.
mindkee accepts the following forms of payment for purchases:
- Credit or Debit Card (VISA, MasterCard, American Express, Discover, JCB, Diner's Club)
- Apple Pay
mindkee.com uses Shopify Secured Checkout encryption to scramble credit card information so that customer transactions are safe and secure.
No - we do not offer the possibility to place orders over the phone with us, as we do not take payment information over the phone. At this time we only accept orders that are placed via our online ordering system by credit card, PayPal, or Apple Pay.
If you are trying to make a purchase with a credit card and the purchase is denied, please reach out to your bank.
If you are trying to make a purchase through PayPal and your purchase is denied, please reach out directly to PayPal
If you would like to cancel your order and you have not received a shipping confirmation email yet, then please send an email to email@example.com for assistance. If your order is already processed for shipping, then we will not be able to cancel your order.
If we have received your order an order confirmation will be sent to your email address. If you do not receive an email from us, then please check your spam folder. You can also reach out to us at firstname.lastname@example.org. You will receive a separate shipping confirmation when your order is shipped from our warehouse.
An order confirmation may take a few hours due to the payment authorization process. Please check your junk/spam folder in case the order confirmation got filtered away from your regular inbox.
If you have still not received your order confirmation, please email email@example.com for further help. If you have placed your order on Friday afternoon or during the weekend, please note that your order will not be shipped out until the following business day.
Mindkee is committed to providing the highest level of customer care. We gladly accept returns for a refund within 30 days of receipt. Purchases made anywhere other than mindkee.co are not eligible for our return policy.
To initiate the return, please email us at firstname.lastname@example.org. We will send you a return shipping label. Once the item has been shipped, we will initiate your refund.